01355 302061

Email: info@be-homegroup.co.uk

A 24-hour, 365 day response service for emergency repairs giving peace of mind out-with Be-Factored’s working hours, weekends, and public holidays to instruct emergency repairs to be actioned through a freephone telephone number to all client calls.

What Is An Emergency?
To enable you to decide whether or not to phone the Emergency Number, and to help us to help you best, we consider the below as emergency call situations:

Something that will affect the condition of the property unless dealt with immediately.

NB: If contractor called and the situation is not of an emergency nature, you may be charged for the visit.
Be-Factored is not required to supply contractors to non-emergency situations out with normal office hours. Contractor call out to non-emergencies will be recharged to the development.

EMERGENCY NUMBER : 01355 207088

Please note that this number should only be used in an emergency.

NB: All other maintenance issues should be phoned to the Be-Factored Maintenance Care Team on 01355 302 061 first thing on the next day of business.

HOW DOES THE SERVICE WORK?

Owners (and tenants) are provided with an out-of-hours emergency number within their Information Pack when Be-Factored have been appointed development Factor

When called, an operator at the call centre obtains the facts relating to the problem, assesses if the call is of an emergency nature and if so they will contact the appropriate tradesman.

You will be asked for details such as the development name, your address and telephone number. All calls to the call-centre are recorded.

 

General maintainance questions to consider:

GAS – If you smell gas, phone your gas utility provider immediately!

NO ELECTRICITY:

NO HEATING – Electric

NO HEATING – Gas

PLUMBING PROBLEMS