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Be factored reference given to this incident
Date the damage occurred or the date it was noticed at the premises.
Address where the incident occurred.
How many properties are affected?
Are the properties available for inspection?
What happened to cause the damage (Please provide all information available to you at this time)
What areas of the property are damaged e.g. Which rooms, walls, ceilings, flooring etc Please be as specific as possible
If the damage is due to an escape of water or burst pipe, has this been repaired/stopped?
If the damage has been repaired what date were the repairs carried out?
Date you notified this loss to the Factor?
Is there any need for alternative accommodation?